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Interactive Services

Bringing the human factor to self-directed banking

Move routine transactions to the ITM, offer video assistance on demand, enhance customer experience and deliver operational efficiency.

A modern, flexible approach to empower your customer

The role of the branch is changing. As consumers demand more from their financial provider to be served where and when it suits them, there is a greater need to move more transactions to the self-service channel. By deploying the next generation of self-service with video-assisted interactive services financial institutions can transform their branch strategy, offer consumers a better banking experience and allow branch tellers to focus more on consulting and advisory conversations.

Bring efficiency and exceptional experiences to self-directed banking

Better customer engagement

Interactive services can offer a personalized teller experience with face-to-face engagement through video assistance at a time and place that works for your customer.

Improved efficiency

By moving more transactions away from the teller, financial institutions can adapt their branch strategy to be more cost effective.

Increased productivity

Central deployment of tellers allows for more transactions to be handled across multiple sites, resulting in more customers being served real-time.

Pourquoi NCR Atleos ?

We provide the software and hardware you need to deliver experiences that delight your customers.

95%

of transactions can be handled at ITM

50%

Reduction in branch operating costs

88%

Increase in banking service hours

53%

Market share globally

See how Capital City Bank increased ITM usage by 31% and deepened relationships with their customers.

Saudi Investment Bank