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Give business banking customers what they’re looking for
Business banking customers' needs are more complex than personal customers. They engage more frequently with their financial institution, often carrying out multiple transactions at once, with large quantities of mixed media deposits and change orders common. As physical media like notes and coin remains a firm consumer payment choice, financial institutions (FIs) face the dilemma of how to reduce lengthy teller transactions while still offering great experiences in the branch.
Did you know?
- There are over 150 million small businesses globally with complex banking needs.
- More than 60% of small business customers make deposits at their branch daily or two times a week.
- Teller staff remain important for consultative and advisory services. Branches remain a critical component of any banking relationship.
Enable more transactions remotely
By offering a series of solutions, FIs can deliver exceptional experiences for time starved business banking customers.
Automation
Automating business banking transactions through devices such as card dispensers, statement printers, check deposit, coin modules and cash recycling—the self-and-assisted-service channel can help FIs deliver more services to their business customers.
Automated deposit ATMs and ITMs such as the SelfServ 80 Series enable cash/check deposit and recycling for high-capacity cash deposit—as well as immediate access to funds. Having the ITM technology allows small business customers to transact where and when they choose 24/7 but with access to teller support if needed. Today, 95% of transactions can be completed at the ATM—giving greater control and flexibility for small business to manage their finances.
Buy now, order ahead
Offering advance purchase and fulfillment services can allows business customers to order cash ahead and pick up at branch locations when it suits them. With Prestage Order Ahead the branch teller sees and fulfills orders for their location notifying the customer when their order is ready for pickup.
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Explore our business banking solutions
For an SMB owner, time really is money. So, making banking quick and simple is an important differentiator. With cloud scanning, customers can have multiple users and devices including smartphones, tablets and workstations to scan checks or print receipts without the need for additional software installed on each one. This means it’s easy for larger SMBs to give their finance team easy access to remotely deposit checks and keep the cash flowing.
Transforming the branch?
NCR SelfServ 81 SmartBranch can also be used for account services such as: card issuance, document scanning or bill payments. Add to this the ability to have your SmartBranch in more locations, you are unlocking the potential to expand your brand and reach more customers.
All can be accompanied with appropriate signage, concierge and assisted service to assist with migration of more than 95% of routine business customer transactions.
Small business banking is not just about providing a bank account to a business. It is about the complete relationship value and ensuring high availability for business customers to transact where and when they want.
Take a closer look at some of our business banking soltuions
Automate bulk coin acceptance in and out of the branch
Scalable and secure coin acceptance that helps your business customers transact anytime, anywhere they want. With the latest technologies available, offering faster processing of coin, put your business customers back in control of their day.
*Please note - For any coin sidecars alongside a through-the-wall (TTW) SelfServ ATM (such as SelfServ 84), such deployments must be inside of a branch lobby or vestibule location and not an exterior environment.
Automate rolled coin dispense anytime, anywhere
With the use of rolled coin dispense and the NCR SelfServ™ 80 series ATM, remove inconvenience for business customers at your branch. Give them time back time in their day to focus on what’s important to them, running their business.
*Please note - For any coin sidecars alongside a through-the-wall (TTW) SelfServ ATM (such as SelfServ 84), such deployments must be inside of a branch lobby or vestibule location and not an exterior environment.
Based on the Award Winning SelfServ 81, NCR SmartBranch is designed for the next generation of branch formats
NCR SmartBranch maximizes the potential of Self Service offering up to 99% migration of teller transactions encompassing counter services, account Services and merchant services.
With class leading configuration options each NCR SmartBranch unit can be tailored to the needs of specific branch locations providing 24/7 extended services functionality required to meet consumer and merchant needs. Ensure branch services are available where and when customers need access. Extend the reach of your branch network at significantly lower operational cost and smaller space.
Convenient and speedy 24/7 deposit solutions at the ATM for business customers
Enabling the depositing of small business day’s takings. Anyone from the business can take checks, cash and payment slips in a sealed bag or envelope to the depository, and make the drop using either the direct keylock or via the ATM using a PIN card.
If the deposit is made as an ATM transaction the NCR SelfServ Business Deposit Night Safe ATM will print a deposit receipt. The business then has proof that the deposit was made successfully and a record of the date, time, and amount. Turns the ATM into an extended service mini-branch. Integrates with exterior ATMs for a more uniform look with no additional floor space adjustments required.
We work with leading communications services providers and network OEMs to help
Check cashing to the penny
Depositing of mixed media cash, coin and checks
Overlimit cash withdrawal
Account transfers and opening
Card issuance
Remote or in-person assistance
Contact us
Contact our customer service desk for more information on how to buy or to get support.
Service: 1-800-CALL-NCR
ATM & ITM Software Support: 1-800-262-7782
Financial Institutions - Partners: Terminalsupport.payments@ncr.com
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Investors: 1-678-808-6995
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